Refund Policy

Effective Date: 2025-07-01

At Intonetic, operated by DigitalScarlet LLC, we are committed to providing our services with transparency and fairness. This Refund Policy explains when refunds may or may not be granted for coaching services, digital products, memberships, and subscriptions.

By purchasing or subscribing to any Intonetic service, program, membership, or digital product, you agree to the terms below.

1. General Policy

All coaching sessions, programs, memberships, subscriptions, and digital products must be paid for in advance unless otherwise agreed in writing.

Refunds are not available for services, sessions, memberships, subscriptions, or digital access that have already been provided, delivered, or made available to you.

A coaching session is considered used if:

It was completed with your coach
You canceled with less than 12 hours’ notice
You failed to attend the scheduled session
You did not reschedule within the allowed period

2. Multi-Session Coaching Packages

If you purchase a multi-session coaching package, such as a 12-session program, you may be eligible for a pro-rated refund for unused sessions only.

Refunds must be requested in writing by email.

Used sessions, missed sessions, and sessions canceled with less than 12 hours’ notice will be deducted from any refund at the applicable per-session rate at the time of purchase.

Refunds are not issued after 6 months from the initial payment date, regardless of how many sessions were used.

All purchased sessions must be used within 6 months of the original payment date unless otherwise agreed in writing.

3. Monthly Payment Plans for Coaching Programs

Some coaching programs may be offered with a monthly payment plan.

A monthly payment plan is not a month-to-month subscription. It is a payment arrangement that allows you to pay the full program value over time.

By choosing a monthly payment plan, you agree to complete all scheduled payments for the full program value, even if you stop attending, cancel sessions, or choose not to continue using the service.

No refunds will be issued for missed sessions, unused sessions, or failure to attend unless otherwise agreed in writing.

4. Monthly Subscriptions and Memberships

Some Intonetic programs, including Accent Studio and Studio Plus, may be offered as monthly subscriptions or memberships.

By subscribing, you agree that you will be charged the listed monthly price on a recurring monthly basis until you cancel.

You may cancel your subscription at any time by contacting us at:

nikola@intonetic.com

Once your subscription is canceled, you will not be charged again.

Subscription payments are non-refundable once access for that billing period has been provided, whether or not you actively use the program during that month.

We do not provide refunds for previous billing periods, unused time, inactivity, failure to use the program, or failure to cancel before the next billing date.

Refunds for subscriptions may be considered only in limited cases, such as:

Duplicate charges
A verified technical issue that prevented access to the membership
A charge made after a confirmed cancellation request
Another issue approved by Intonetic in writing

5. Digital Products and Downloadable Resources

Digital products, downloadable resources, guides, worksheets, recordings, templates, and similar materials are non-refundable once delivered or made available, unless there is a verified technical issue preventing access.

If you experience a technical issue, contact us at nikola@intonetic.com and we will make reasonable efforts to help you access the product.

6. Free Assessments

Initial accent assessments or consultation calls offered for free are non-refundable because no payment is made.

7. Session Expiration

All purchased coaching sessions must be used within 6 months of the original payment date unless otherwise agreed in writing.

Any unused sessions after this period will expire and are not eligible for refund, credit, or rescheduling.

8. Exceptions

Refunds may be considered in limited situations, including:

Duplicate payments
Verified technical issues preventing service delivery or digital access
Charges made after a confirmed cancellation request
Coach cancellation without alternative scheduling, where applicable
Other situations approved by Intonetic in writing

All exception requests must be submitted by email to nikola@intonetic.com within a reasonable timeframe.

Submitting a refund request does not guarantee that a refund will be issued.

9. How to Request a Refund or Cancel a Subscription

To request a refund, ask about refund eligibility, or cancel a subscription, please contact:

DigitalScarlet LLC
Email: nikola@intonetic.com
Website: https://intonetic.com

For subscription cancellations, please include the email address used to subscribe so we can locate and cancel your subscription as quickly as possible.

10. Policy Updates

This Refund Policy may be updated from time to time. The version in effect at the time of purchase, subscription, or renewal will generally apply to that transaction.

Continued use of Intonetic services after a policy update means you accept the updated policy going forward.