Terms of Service

Effective Date: 2025-07-01

Welcome to Intonetic, operated by DigitalScarlet LLC (“we,” “our,” or “us”). By accessing or using our website, booking a service, or purchasing any of our digital products, you agree to the following Terms of Service (“Terms”).

Please read these Terms carefully. If you do not agree with them, please do not use our services.

1. Use of Our Website and Services

You must be at least 16 years old to use our services.

By using our website or purchasing coaching services or digital products, you agree to:

• Provide accurate and complete information
• Use the services only for lawful purposes
• Not misuse or attempt to interfere with the website or other users’ experience
• Respect our intellectual property and proprietary content

2. Coaching Services & Results Disclaimer

Our accent coaching services are educational in nature and designed to improve speech clarity, pronunciation, and communication skills. However:

• Results vary based on consistency, native language, and individual effort
• We do not guarantee native-like pronunciation or accent “elimination”
• You are responsible for applying the techniques and completing practice work

If you do not agree with the program structure or approach, we encourage you to contact us before booking.

3. Scheduling & Rescheduling

Free assessments and coaching sessions are booked via Calendly.

You may reschedule up to 24 hours before your session without penalty. Missed appointments or last-minute cancellations may not be eligible for rescheduling.

If technical issues or emergencies arise, we will work with you to find an alternate time.

4. Payments & Refund Policy

All payments are securely processed via Stripe.

• We offer a free accent assessment (no payment required)
• Coaching sessions are non-refundable once delivered
• If you experience technical issues or did not receive your product, please contact us at nikola@intonetic.com

We do not offer refunds for changes of mind, scheduling conflicts, or unmet expectations unless otherwise stated in a written agreement.

5. Lifetime Access (Google Drive)

Clients who enroll in our programs may receive access to a private Google Drive folder with practice materials. This access is:

• Tied to the email address you used during registration
• Not transferable
• Revocable if you request data deletion or violate these Terms

We reserve the right to discontinue access if the platform becomes unavailable or our policies change. We will give advance notice in such cases.

6. Digital Product Licensing

All digital materials, videos, worksheets, and guides provided by DigitalScarlet LLC are protected by copyright. You may:

✅ Use them for your own personal development
🚫 Not copy, sell, share, or redistribute them without written permission

7. Intellectual Property

All website content, branding, images, and educational materials are the property of DigitalScarlet LLC and protected by intellectual property laws.

You may not reproduce, distribute, or exploit our materials without written permission.

8. Limitation of Liability

To the fullest extent allowed by law, DigitalScarlet LLC shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, income, or profits from using our site or services
• Delays or service interruptions outside our control

Our total liability is limited to the amount paid (if any) for services in the last 90 days.

9. Termination

We may suspend or terminate your access to services if:

• You violate these Terms
• You misuse our platform or resources
• You request your data be deleted (which also revokes access to some services)

We reserve the right to refuse service to anyone for any reason at our discretion.

10. Updates to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page, with the effective date noted above. Continued use of our services constitutes your acceptance of any changes.

11. Contact Us

If you have any questions about these Terms, please contact:

DigitalScarlet LLC
Email: nikola@intonetic.com
Website: https://intonetic.com